Customer protection
Returns & Refunds
Digital license orders are reviewed carefully. If something is wrong with delivery or activation, our team will help resolve it according to the order status.
Refund review process
Because software keys are digital products, refund eligibility depends on whether the license has been delivered, viewed, redeemed, activated, or otherwise used.
Before delivery
If an order has not been delivered or processed, contact support as soon as possible.
Activation issue
If a valid product has an activation issue, we provide troubleshooting and replacement review where appropriate.
Wrong product
If you ordered the wrong product, contact us before using the license so we can review options.
Common refund questions
Can a used software key be returned?
Activated or redeemed digital licenses are generally not returnable unless there is a verified product fault.
How long does review take?
Most support reviews can begin once order details and screenshots are provided.
What proof is needed?
Please include the order number, product name, and screenshots of any activation error.